1. Introduction
aPlay GmbH, Rigistrasse 13, 6312 Steinhausen (Canton of Zug), Switzerland, UID CHE-321.658.595 (“we”, “our”, “us”) operates the SaaS platform aPlay (accessible at https://aplay.cloud). This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our services, in compliance with applicable laws, including the Swiss Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR).
By using our platform, you agree to this Privacy Policy. If you do not agree, please discontinue using our services.
2. Data We Collect
- Personal Data: Name, email address, billing address, phone number, payment details.
- Usage Data: IP address, browser type, operating system, and actions taken on our platform (e.g., login details).
- Cookies: We use cookies to enhance user experience and collect analytical data. Refer to our Cookie Policy for details.
3. How We Use Your Data
- To provide and maintain our services.
- To process payments and manage subscriptions.
- To improve our platform through analytics.
- To communicate with you regarding updates, marketing offers, and service notifications.
- To comply with legal obligations.
4. Sharing Your Data
We share your data with trusted third-party service providers, such as:
- Payment processors (e.g., Stripe, PayPal).
- Analytics providers (e.g., Google Analytics).
- Cloud hosting providers (e.g., AWS).
- Messaging platforms, when you connect them to aPlay (e.g., Meta Platforms Ireland Ltd. for the WhatsApp Business Platform and Facebook Login for Business). In this case we process the identifiers of your WhatsApp Business Account and phone numbers, the access tokens you grant us, and the messages exchanged through the connected number, solely to provide the messaging features you enabled.
We ensure these providers comply with applicable data protection laws.
5. Data Retention
Your data is stored securely and retained as long as necessary to fulfill the purposes outlined in this policy or as required by law. For inactive accounts, data is deleted after 12 months.
6. Your Rights
You have the right to:
- Access and obtain a copy of your data.
- Request correction or deletion of your data.
- Withdraw consent for data processing.
- File a complaint with the Swiss Federal Data Protection and Information Commissioner (FDPIC).
- Disconnect any Meta integration at any time and request the deletion of the associated data, as described on our Data Deletion Instructions page (https://aplay.cloud/data-deletion/).
For any inquiries, contact us at: hello@aplay.cloud.
7. Security
We implement industry-standard security measures (e.g., encryption, firewalls) to protect your data. However, no online system is 100% secure.
8. Updates to This Policy
We reserve the right to update this Privacy Policy. Changes will be communicated via email or platform notifications.
