https:\/\/aplay.cloud).<\/a> This page explains how you can request the deletion of personal data we hold about you, including data obtained through integrations with Meta products such as Facebook Login for Business and the WhatsApp Business Platform.<\/p>\n\n\n\n2. What data may be deleted
– Account data: name, email address, phone number, billing address and account settings.
– Integration data obtained through Meta: WhatsApp Business Account identifiers, phone number identifiers, business portfolio identifiers and the access tokens granted to aPlay during onboarding.
– Messaging data: WhatsApp conversations, messages, media and contact details processed through the aPlay platform on your behalf.
– Usage data: IP addresses, browser information and activity logs, as described in our Privacy Policy.<\/p>\n\n\n\n
3. How to disconnect a Meta integration
You can revoke aPlay’s access at any time, without contacting us:
– In aPlay: open the WhatsApp channel settings of your workspace and disconnect the connected number. The stored access token is invalidated and no further messages are received or sent through aPlay.
– In Meta Business Suite: go to Business Settings \u2192 Integrations \u2192 Connected apps (or Facebook Settings \u2192 Apps and websites), select “Omnichannel aPlay” and remove it. aPlay stops receiving data as soon as the access is revoked.
Disconnecting stops the data flow. To have the data already stored deleted, submit a request as described below.<\/p>\n\n\n\n
4. How to request deletion
Send an email to hello@aplay.cloud with the subject “Data deletion request” from the email address associated with your aPlay account, or from an administrator of the business that connected the WhatsApp account. Please include:
– the name of your organisation and the aPlay workspace concerned;
– the WhatsApp phone number(s) connected through aPlay, if the request concerns WhatsApp data;
– whether you want the full account deleted or only specific data.
We may ask for additional information to verify your identity before processing the request.<\/p>\n\n\n\n
5. What happens next
– We confirm receipt of your request within 5 business days.
– Verified requests are completed within 30 days. Data is removed from our production systems, and any Meta access tokens we hold for you are invalidated.
– Copies held in encrypted backups are deleted automatically within 90 days as part of the backup rotation.
– Data we are legally required to retain (for example invoicing records under Swiss law) is kept only for the mandatory period and excluded from other processing.
Once deleted, the data cannot be recovered.<\/p>\n\n\n\n
6. Contact
For questions about this page or about your data, contact us at hello@aplay.cloud or by post at Rigistrasse 13, 6312 Steinhausen (Canton of Zug), Switzerland.<\/p>\n\n\n\n
This page complements our Privacy Policy and Terms & Conditions.<\/p>","protected":false},"excerpt":{"rendered":"
Data Deletion Instructions 1. IntroductionaPlay GmbH, Rigistrasse 13, 6312 Steinhausen (Canton of Zug), Switzerland, UID CHE-321.658.595 (“we”, “our”, “us”) operates the SaaS platform aPlay (https:\/\/aplay.cloud). This page explains how you can request the deletion of personal data we hold about you, including data obtained through integrations with Meta products such as Facebook Login for Business […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1106","page","type-page","status-publish","hentry"],"yoast_head":"\n
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